In the past few weeks, Saskatoon homeowners have been introduced to three different alarm companies from Utah. These companies are one in the same, but operate under the names "Vigilon", "Pinnacle" and "Apx". These companies blitz cities across Canada and the US each summer in attempt to grow their customer base. Once the summer is gone, so are they.

CSS has had numerous inquiries from upset and frightened customers who have been approached by door-to-door salespeople who are saying that they are affiliated with CSS.

IN NO WAY ARE THESE COMPANIES AFFILIATED WITH CSS. CSS is a Canadian alarm company with a local office in downtown Saskatoon. CSS will never knock a customer's door in order to perform a service call unless contact by phone has been made by our local office in advance.

With these three companies, once the installation is done, who do you deal with? Where do you call for service if something is broken? What is the name and the physical address of the company providing the monitoring services?

They offer the same alarm equipment and techologies that CSS offers, but market their product as though it is a unique one-of-a-kind technology. They offer FREE equipment in exchange for being allowed to post a small sign for advertising their company, on the customer's front lawn. The fail to inform however, that the monthly monitoring rates are between $39.95 and $59.95. These companies try and swindle existing clients that are under contract by using high pressured sales techniques. They may use some of the following techniques:

1. "Free upgrade to your current alarm system"
2. Some sales people have been using names of employees from CSS.
3. They may tell you that you are not in a contract. (You should check with our office first)

Please call our local office if you feel that you have been approached by one of these companies. DO NOT OFFER ANY PERSONAL INFORMATION, CODES OR PASSWORDS.

For more information, call our local office at 306-651-1959.

ETHICAL BUSINESS PRACTICES

Better Business Bureau of Saskatchewan Inc.
2080 Broad Street
Regina, Sask.
S4P 1Y3

Voice:  306-352-7601
Fax:  306-565-6236
Email:   This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Web Site: www.bbbsask.com

IMPROPER SELLING PRACTICES

Consumer Protection Branch
Saskatchewan Justice
Suite 500, 1919 Saskatchewan Drive
Regina, Sk.
S4P 4H2

Phone:   (306) 787-5550 or 1-888-374-4636 (Toll Free in Saskatchewan)
Fax:   (306) 787-9779
Email:   This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Website: www.justice.gov.sk.ca/cpb

Complaints may be filed under:
THE DIRECT SELLERS' ACT